SCHERDEL Sales & Technology, Inc., located in Muskegon, MI since 1999, with a Metro Detroit office in Brighton, MI, is a subsidiary of SCHERDEL GmbH, located in Marktredwitz in the state of Bavaria, Germany. We are currently managed by the fourth generation of the founding family with sales and manufacturing activities at 42 sites in various European countries, North and South America and in Asia. SCHERDEL is strongly value driven and has a long track record of caring for our associates in many ways.

Job Function:

Provide comprehensive support for users of Scherdel Sales & Technology Information Systems. Respond to and diagnose problems through discussion with users including problem recognition, research, and resolution for both hardware and software issues. Will be able to resolve most of the hardware and/or software issues during the initial call or visit to the user. Monitor escalation events and assist in their timely resolution. Actively participates in the development and auditing of processes and procedures, including procedures for use, purchase, and maintenance of equipment and supplies for included services. Represent IT support to all levels of the corporation’s computer users in IT. Reports to the NAFTA Manager.

ESSENTIAL FUNCTIONS:

Troubleshoot and repair existing personal computer hardware and software.

May assist in testing and installing new hardware and software.

Consult with vendors regarding pricing for new equipment and software.
May assist in testing and installing new hardware and software.
Provides assessment on new software releases, hardware developments, etc.
Receives parts, equipment, hardware, software, etc. and maintains an inventory as necessary.

Position Requirements:

Associates Degree in Computer Science or related field to possess the skills needed to perform job duties

Minimum of one-year experience providing End User Support in Information Technology

Demonstrated proficiency in standard personal computer environment. Possesses specific, highly technical knowledge of company’s systems and computer equipment